Privacy Policy - Easy GO

This Privacy Policy applies to the Easy GO mobile application for mobile devices, together with any related services operated by Dilman Tofiq (collectively, the "Application"). Dilman Tofiq is hereby referred to as the "Service Provider".

This Application is specifically frameworked to provide student logistics management, real-time transportation visibility, and transit safety protocols. It explicitly caters to a user ecosystem consisting of children/students, parents/legal guardians, and designated transport drivers.

App Store & Play Store Compliance Notice: This policy contains comprehensive disclosures regarding continuous background geolocation capture, multi-generational user profile structuring, and explicit parental consent flows required by the Google Play Developer Policies (including the Families Policy) and the Apple App Store Review Guidelines (Section 5.1).

1. User Ecosystem & Role-Based Data Collection

To deliver functional school and institute transit tracking, the Application segregates data access and processing rules based on three specific account models. The Service Provider collects personal data explicitly provided during onboarding and operational setup:

🚍 Transport Drivers

Full legal name, authenticated cellular phone number, vehicle registration identifiers, commercial driving license credentials, and assigned institutional transit route parameters.

👤 Parents & Guardians

Full legal name, verified mobile phone number, application account login credentials, security PIN codes, and authorized linkages to their specific student records.

🎒 Students & Children

Student name, age profile, explicit destination coordinates (school, college, or institute address matrices), and designated vehicle manifest IDs.

2. Automatically Collected Information & Device Metrics

When interacting with the Application, certain system telemetry data is automatically parsed to guarantee application integrity, stability, and authorization state management:

Device Internet Protocol (IP) addresses and network routing metadata.
Specific in-app screen trajectories, session timestamps, navigation latency metrics, and interactive diagnostic states.
Hardware operating system frameworks (iOS and Android versions), unique peripheral device identifiers, and system crash logs.

3. Location Tracking & Background Geolocation Mechanics

The core utility of Easy GO rests entirely upon high-precision coordinate capturing. The tracking rules apply strictly based on active operational states:

A. Driver Background Location Tracking

To enable reliable real-time tracking of student transits for parents, the Application collects precise location coordinates from the Driver's mobile device even when the Application is closed, running in the background, or the device screen is locked. Background tracking begins when a route is initiated by the driver and terminates automatically upon arrival or route closure.

B. Student Location Integrity

Student location is monitored contextually via the active vehicle route mapping. If a student account is active on an independent device, real-time location telemetry is utilized during operational transit windows to confirm safe pickup and arrival vectors.

Prominent Disclosure (Google Play & Apple Store Requirement): Location coordinates are securely transmitted over encrypted channels to the Service Provider's cloud infrastructure. This spatial data is accessed exclusively by the authenticated parents of students attached to that specific route manifest. Location data is never shared with third-party networks or advertising aggregators.

4. Children's Privacy Framework (Ages 6 to 18)

Because Easy GO is actively used to monitor the safety of children from 6 years of age up to adulthood, the Service Provider maintains stringent compliance metrics with the Children's Online Privacy Protection Act (COPPA), the EU General Data Protection Regulation (GDPR-K), and global store families policies.

Prohibition of Direct Underage Registration: Children under the age of 13 are strictly prohibited from generating an account or profile independently within the application ecosystem.
Mandatory Verifiable Parental Consent: All child or student telemetry nodes and profiles must be introduced, provisioned, and formally authorized directly inside the authenticated interface of a parent or legal guardian's account.
Data Minimization Framework: The data collected belonging to minors is restricted exclusively to structural telemetry required for route safety monitoring (Name, Route Alignment, School Assignment, and Live Transit Location).

If a parent discovers that an un-sanctioned minor has successfully bypassed security to generate an independent account, please immediately contact the Service Provider at hawkar.omar2023@gmail.com to trigger prompt database deletion protocols.

5. Third-Party Services & Technical Integrations

The Service Provider minimizes external data access vectors. Anonymized, high-level aggregated operational trends are utilized to ensure system efficiency. The Application integrates with third-party software development kits (SDKs) that maintain separate privacy policies:

Google Play Services: Used to maintain core operational capabilities, push notification structures, and cross-platform runtime support. Reference: Google Privacy & Terms.

6. Information Disclosure Protocols

The Service Provider will only authorize the release of user data (whether provided directly or captured via system triggers) under these definitive scenarios:

When strictly ordered by valid statutory legislation, judicial subpoenas, or regulatory enforcement actions.
When necessary in good-faith to preserve physical safety, mitigate child safety hazards, investigate critical system fraud, or counter operational infrastructure vulnerabilities.
With validated technical processors operating under explicit data processing agreements who maintain no independent utility over the data and are contractually bound to these identical security terms.

7. Absolute Opt-Out Rights & Account Termination

Users maintain immediate control over their device-level data exposure mechanisms:

Hardware Restrictions: Continuous geolocation tracking can be ceased by disabling location permissions directly inside the native iOS or Android system settings panels, or by removing the application entirely.
Data Erasure Requests: Users can request absolute, irreversible database erasure of their personal identifiers, children profiles, and history by issuing a direct formal request to hawkar.omar2023@gmail.com.

8. Data Retention Thresholds

Data lifecycle management parameters are restricted strictly to utility life-cycles:

User Provided Data: Preserved during active application enrollment and held for 12 months post-inactivity or formal account abandonment, unless local law mandates extended archival storage.
Transit Geolocation History: Coordinate trails, historical routes, and spatial logs are retained for functional audit records up to 24 months from capture before being automatically purged or scrubbed into pure aggregated statistical metrics.

9. System Security & Data Breach Protocols

The Service Provider maintains administrative, digital, and structural safeguards engineered to shield data from loss, unauthorized interception, or destructive extraction. In the event of a catastrophic cybersecurity data breach compromising user identity or spatial trails, the Service Provider will execute rapid notification schedules via clear in-app alerts and direct email dispatches matching applicable local regulatory timelines.

10. Regulatory Rights & Regional Disclosures

COPPA GDPR CCPA / CPRA

Regardless of geographic origin, all users are provided foundational transparency controls. You possess complete legal rights to query, audit, review, correct, update, or completely expunge any piece of your personal records or child parameters managed by this service. Direct all rights inquiries to the support desk.

11. Policy Modernization & Revisions

This Privacy Policy may change over time to align with mobile operating system criteria or updated legal mandates. Users will be alerted to material policy adjustments via explicit in-app dashboard disclosures or automated messages. The continued use of Easy GO following an update marks dynamic confirmation and legal consent to the revised terms.

12. Contact Information

For detailed inquiries concerning this privacy matrix, children’s protection framework, or to exercise your explicit data control rights, communicate directly with the operational authority:

Contact Email: hawkar.omar2023@gmail.com